Ella Insights Portal
A UK-hosted dashboard for the calls Ella handles on your behalf. Track volume, outcomes and conversation quality without wading through recordings.
Every screen and figure below is synthetic. No real customer conversations are shown on this page.
Four headline numbers give you the health of your call operation at a glance, refreshed as calls come in.
Volume and duration side by side, so you can see when to staff peaks and where calls get stuck.
Know what share of calls actually got resolved, and whether Ella is getting quicker or slower over time.
Every call has a transcript, an outcome tag and a sentiment read. Personal details are masked before anyone in your team sees them.
All examples on this page use synthetic data. No real customer conversations are shown.
A caller-heavy split means Ella is listening more than talking - a sign of good discovery.
One click summarises weeks of calls into a shareable performance review - strengths, prioritised improvements, knowledge gaps and operational advice. Download as PDF or email the report straight from the portal.
Generated on 14 Apr 2026, 09:12
Ella is performing strongly across the sample period, resolving the majority of enquiries on the first call and consistently capturing the caller's intent early. Tone stays professional throughout and follow-up actions are logged cleanly for your team.
Add a short prompt when the caller is silent for more than four seconds so they feel supported if their audio drops.
Give Ella one or two headline facts about your most-requested service so she can hold the conversation rather than defaulting to a callback.
Ask a single qualifying question on callback requests, such as preferred time window, so your team has more context before dialling back.
Filter by date range, click any keyword to isolate the calls behind it, and refresh the analysis whenever new calls come in.
Click any keyword in the live portal to isolate every call it appeared in.
A single scrollable list of every conversation Ella handled, with duration, outcome, sentiment and auto-extracted tags. Expand any day to read the summaries.
Caller asked whether appointments were available on Saturday morning. Ella confirmed a 10am slot, took the booking and offered a text confirmation.
Caller requested a rough quote for a standard order and asked about delivery times. Ella shared the published price range and offered a callback for a tailored quote.
Caller wanted directions to the office. Ella gave the postcode, the nearest station and offered to text the details.
Existing client asked to move an appointment. Ella captured the preferred new date and logged a callback for the account manager.
Caller enquired about cancellation terms on a recent order. Ella summarised the policy and confirmed a follow-up email would be sent.
Play back the call recording, download the MP3 for compliance archives, and read the transcript side by side with the outcome and metadata.
Invite the right people at the right level. Row-level security keeps your data private to your account.
| Month | Calls | Minutes |
|---|---|---|
| May 2026 | 214 | 386 |
| Apr 2026 | 198 | 341 |
| Mar 2026 | 176 | 302 |
| Feb 2026 | 142 | 251 |
Reconcile call volume against your plan allowance without leaving the portal.
MFA can be enforced for every user in your workspace, with authenticator-app enrolment and one-time backup codes.
The same portal answers different questions depending on who's logged in.
Trend charts show when volume climbs so you can staff peaks or extend Ella's hours before revenue slips away.
Every conversation is captured and tagged. Filter for booking intent, pricing questions or complaints in seconds.
See exactly how many human hours Ella replaces each month and what share of calls end in a resolution.
Data stays in the UK. Every table is protected by row-level security so your calls are only ever visible to the users you invite.
Book a 20 minute walkthrough with our UK team and we'll show you the portal running on live sample data - no obligation.