Ella AI Receptionist - never miss a customer call again
How Ella works as your AI receptionist
AI call answering that delivers first-contact resolution and self-service support - giving every caller a professional, helpful experience.
Answers instantly
Ella picks up every call on the first ring - no hold music, no voicemail, no missed opportunities.
Provides info & takes messages
Ella answers common questions from your knowledge base and takes accurate, detailed messages when needed.
Connects to your team
When a caller needs a human, Ella routes them to the right person - seamlessly and without delay.
Works with the tools you already use
Ella connects into your CRM, calendar, helpdesk, telephony and inbox - so every call is captured where your team already works.
CRM
HubSpot, Salesforce, Pipedrive, Zoho
Calendars & booking
Google Calendar, Microsoft 365, Calendly
Helpdesk & tickets
Zendesk, Freshdesk, Intercom
Team comms
Slack, Microsoft Teams, Gmail, Outlook
Telephony
Microsoft Teams Phone, 3CX, SIP trunks
Spreadsheets & data
Google Sheets, Airtable, Notion
Marketing & forms
Mailchimp, Typeform, web form capture
Custom systems
Webhooks, REST APIs, bespoke endpoints
Connects to 6,000+ business apps through our integration layer. If your team uses it, Ella can plug into it.
Two-way sync
Ella reads context from your systems and writes back updates in real time
UK-hosted middleware
Connections run through UK infrastructure, aligned to GDPR and Cyber Essentials
Configured for you
Standard integrations are set up during onboarding, no engineering work on your side
Frequently Asked Questions
Common questions about virtual talking agents and AI voice assistants.