24/7 call answering service UK

    A true 24/7 call answering service for the UK

    Ella answers every call, every hour of every day, in a calm British voice. No shift gaps, no overflow queues and no missed revenue. One always-on number for your customers, your prospects and your out of hours emergencies

    • Live cover 24 hours a day, 365 days a year
    • No per-call surcharges or overflow fees
    • Smart routing to the right team or on-call mobile
    • Live transcripts and recordings in your dashboard

    Why always-on cover matters

    Capture every opportunity

    Two thirds of callers do not leave a voicemail. With Ella, every ring is a chance to win the work

    Round the clock dependability

    Ella does not call in sick, take holiday or queue calls during lunchtime peaks

    Faster than a human team

    Calls are answered in under three rings, with average handling times measured in seconds

    UK data residency

    Recordings, transcripts and customer data stay on UK infrastructure end to end

    Enterprise-grade, SME-friendly

    Telappliant Ltd has supported UK businesses for over twenty years. Ella inherits that backbone: redundant UK data centres, AES-256 encryption at rest, TLS 1.2+ in transit, full call audit trails and role-based access for your team

    UK data residencyGDPR compliantAES-256 encryptionTelappliant Ltd

    Simple UK pricing

    24/7 cover is built into every Ella plan. Choose the bundle that matches your monthly call volume

    View plans

    24/7 answering: common questions

    Turn your number into a 24/7 front door

    Speak to our UK team about putting always-on call answering behind your business this month