after hours call answering UK
After hours call answering for UK businesses
When your team clocks off, Ella takes over. Calls outside your opening hours are answered in a warm British voice, triaged and either answered, recorded as a request or escalated, with a summary sent to your team
- Cover evenings, weekends and bank holidays
- Capture leads competitors send to voicemail
- Triage urgent calls and escalate to an on-call mobile
- Email and CRM summaries waiting at 9am
What you get with out of hours cover
Lead capture after 5pm
Convert calls that would otherwise hit voicemail into qualified, contactable leads
Emergency triage
Route genuine emergencies to your on-call rota while non-urgent calls wait for morning
Predictable monthly cost
A fraction of the cost of an overnight answering team, with no per-shift minimums
Your data requirements
Discuss access, recording and retention requirements with our team
Built for British operating hours
Ella is configured around your actual rota. Switch hand-off on at 5:30pm, off at 8am, and add the bank holiday calendar in a click. Discuss data processing, access and retention requirements with Telappliant Ltd before deployment
Simple UK pricing
Out of hours cover is included from our Starter plan. Pay only for the after hours minutes Ella handles
Out of hours answering: common questions
What could your typical calls look like?
Explore fictional industry examples showing approved-information answers, messages and requests for your team to review.
Explore industry use casesExplore related solutions
Stop losing leads after 5pm
Add UK after hours cover to your existing number this month. Talk to our team about a 14 day pilot