after hours call answering UK
When your team clocks off, Ella takes over. Calls outside your opening hours are answered in a warm British voice, triaged and either booked, answered or escalated, with a full summary in your inbox by morning
Convert calls that would otherwise hit voicemail into qualified, contactable leads
Route genuine emergencies to your on-call rota while non-urgent calls wait for morning
A fraction of the cost of an overnight answering team, with no per-shift minimums
Recordings, transcripts and lead data stay in the UK and are fully GDPR aligned
Ella is configured around your actual rota. Switch hand-off on at 5:30pm, off at 8am, and add the bank holiday calendar in a click. Everything runs on UK infrastructure, with AES-256 at rest and TLS 1.2+ in transit, backed by Telappliant Ltd
Out of hours cover is included from our Starter plan. Pay only for the after hours minutes Ella handles
Add UK after hours cover to your existing number this month. Talk to our team about a 14 day pilot