Enterprise-grade AI voice agent

    Ella Features and Capabilities

    Ella is an AI virtual agent built for enterprise workflows: calm, precise, and always in control.

    AI voice waveform visualization showing Ella's natural speech processing

    24/7

    Cover you choose

    Your

    Approved answers

    Human

    Handover when set up

    How Ella works

    How Ella works on every call

    A simple four-step workflow that answers, understands, helps and hands over to your team.

    1. 1. Answers the call

      Ella answers during the hours you choose, including out of hours, with your own greeting instead of voicemail.

    2. 2. Understands intent

      Speech is transcribed in real time and grounded in your knowledge base to work out what the caller actually needs.

    3. 3. Resolves or captures

      Ella answers common questions, records requests such as appointment requests, and takes clear messages when a person is needed.

    4. 4. Routes to your team

      When it matters, Ella passes the call to your team where transfer is set up, or sends a summary so they can call back.

    Illustrative busy dental reception with a staff member helping a visitor while answering a telephone
    When the front desk is already busy, Ella can pick up routine calls so your team can stay with the people in front of them. Illustrative image.

    Core Capabilities

    Click to explore what makes Ella different.

    Natural Voice Conversations

    Ella speaks and listens with calm, human-like fluency: no robotic prompts, no frustrating menus.

    • Natural, conversational replies
    • Your own greeting and tone
    • 30+ languages available
    Available on all plans

    Calm

    and conversational

    Illustrative sample

    Hear Ella in your industry

    Pick your sector and hear a sample call. Each sample uses a fictional business and a prepared script, voiced by Ella's text-to-speech voice. It shows how Ella handles the call and hands over to your team. It is not a live conversation.

    See everything Ella does for your industry

    Sample business

    The Copper Kettle Kitchen (fictional)

    Booking requests, opening hours and private dining enquiries

    What Ella knows in this sample

    • Open Tuesday to Sunday, 12pm to 10pm; closed Mondays
    • Free parking for 20 cars behind the restaurant
    • Private dining room seats up to 16 guests
    • Booking requests are confirmed by the team, not by Ella
    Choose a call

    Press "Play sample call" to hear a scripted example for The Copper Kettle Kitchen (fictional). The transcript appears here as it plays. No microphone is used and nothing you do here is recorded.

    We'll walk you through Ella set up for how your business takes calls.
    Scene: Low Confidence

    When Ella is unsure, Ella asks rather than guesses.

    If Ella's confidence drops below your configured threshold, Ella gently clarifies: "I want to make sure I get this right. Could you say that again?" If the issue persists, Ella hands over to your team in the way you have set up.

    You set the thresholds. Ella respects them.
    C
    I need to update my... hmm, the thing with the policy.
    E
    I want to make sure I help you with the right thing. Are you looking to update your insurance policy or your account settings?

    Fits Into Your Stack

    Deploy Ella alongside the tools you already trust.

    API-First Integration

    Connect Ella to your existing telephony, CRM, and ticketing systems via REST APIs and webhooks.

    Knowledge Grounding

    Feed Ella your company docs, FAQs, and SOPs. Ella answers from your approved sources and never guesses.

    Human Handoff

    When a conversation needs a person, Ella passes the call to your team where transfer is set up, or takes a message with a summary.

    See all integrations
    Team collaborating with Ella in their workflow

    Your team, amplified

    Ella doesn't replace your people. Ella takes the routine and out of hours calls so your team has more time for the conversations that need a personal touch.

    Handles repetitive queries so your team focuses on high-value work
    A summary of each call for your team
    Consistent brand voice across every interaction

    Product FAQs

    Common questions about Ella's AI voice agent capabilities.

    Ready to meet Ella?

    See how Ella fits your team's workflows in a short demo, or hear sample calls for your industry first.

    Hear industry samples Explore industry use cases