AI virtual agent
Ella is a virtual agent for UK businesses that holds real conversations on the phone. It answers instantly, understands why the caller is ringing, resolves the routine enquiries and hands the rest to a person with full context
Callers say what they need in their own words. Ella interprets intent and responds, rather than forcing them through press-one-for-sales options
Evenings, weekends, bank holidays and lunchtime rushes are answered first time, so enquiries never fall into voicemail
Trained on your services, pricing, opening hours and policies, so answers stay accurate and consistent on every single call
When a call needs a person, Ella warm-transfers with a short summary so your team picks up already knowing the context
Bookings, lead details, transcripts and call summaries flow into your CRM, calendar or helpdesk without anyone rekeying them
A flat plan rather than per-minute operator charges, so a spike in enquiries does not turn into a surprise invoice
Ella is a product of Telappliant Ltd, a UK telecoms provider that has supported British businesses for two decades. Every call, transcript and piece of metadata stays on UK infrastructure, encrypted with AES-256 at rest and TLS 1.2 or higher in transit, aligned with ISO 27001, Cyber Essentials and UK GDPR. Just as importantly, Ella is built to complement your team rather than replace it. The human touch still matters most on sensitive, complex and high-value conversations, so Ella takes the routine volume and gives your people the time to handle the calls that genuinely need them
Transparent monthly plans from a small-team entry tier through to enterprise, with integrations available on higher plans
Talk to our UK team about which calls Ella should take, which should always reach a person, and how quickly you could be live